1.How to Quote Refundable Fares Before Submitting a Cancellation Request:

1. Quote for Refundable Fares:
   • You can submit a request to quote refundable fares using [SubmitCancellation] with [applyType: QUOTATION]. The system will then generate a unique cancellation number with [Cancellation Status: PENDING_QUOTE].
2. Retrieve the Quote Results:
   • Use [GetCancellationDetail] to get updated status from [Cancellation Status]. You will either get a refundable amount by [refundAmount] with status [Cancellation Status: VALID_QUOTE] or no result back with status [INVALID_QUOTE].
3. Submit Request After Quote:
   • You can use [ConfirmCancellation] after receiving satisfactory quote results, or use [SubmitCancellation] to raise a new ticket with [applyType: TICKET].

2.How to Submit a Cancellation Request and Track the Status:

1. Submit Request:
   • Use [SubmitCancellation] to submit a request, set [applyType: TICKET]. The system will then generate a valid cancellation ticket and status [Cancellation Status: SUBMITTED].
2. Tracking Status:
   • Use [GetCancellationDetail] to retrieve updated status.
3. Cancel the Request:
   • If you want to cancel the submitted request, use [CancelCancellation]. Note that only requests with status [Cancellation Status: SUBMITTED] can be cancelled. Requests with status [Cancellation Status: PROCESSING] cannot be cancelled because they are already sent to the airline.

Cancellation Status Flowchart