OrderStatus List

Code Scope Description
TICKETED TechHub FareMarket successful ticketed booking.
PENDING TechHub FareMarket the booking in the queue under process for ticketing
NEED_PAYMENT TechHub FareMarket the booking generated by system but not paid yet.
FAILED TechHub FareMarket the booking failed to ticket.
CANCELED TechHub FareMarket the booking generated but without payment for 30 minutes, will be canceled

SSR Definition List

Definition Example Description
PA + weight PA20 Checkin baggage during the booking
PB + weight PB15 Checkin baggage by post booking
CA + weight CA10 Cabin baggage during the booking
CB + weight CB10 Cabin baggage post the booking
PE00 PE00 Cabin baggage + Priority Boarding Package during the booking
PS00 PS00 Priority bundle post the booking

Cancellation Category List

Code Scope Description
VOLUNTARY_CANCELLATION FareMarket A cancellation initiated by the passenger voluntarily.
VOID_TICKET FareMarket Intentional cancellation of a ticket by the passenger.
OTHER FareMarket Cancellation requested by the passenger for other reasons.
FLIGHT_CANCEL FareMarket Cancellation initiated due to involuntary cancel in the flight schedule.
FLIGHT_CHANGE FareMarket Cancellation initiated due to involuntary changes in the flight schedule.
CANCELLATION_DUE_TO_ILLNESS FareMarket Cancellation requested by the passenger due to involuntary circumstances caused by illness.
CANCELLATION_DUE_TO_DEATH FareMarket Cancellation requested by the passenger due to the involuntary circumstances of a death.

Cancellation Status List

Code Scope Description
PENDING_QUOTE FareMarket After submitting an inquiry request for airfare, you will be waiting for the supplier to provide a quotation
VALID_QUOTE FareMarket After submitting the inquiry request, the supplier has provided a quotation.
INVALID_QUOTE FareMarket After submitting the request for quotation, the supplier has not provide a quotation.
SUBMITTED FareMarket The status immediately following the successful submission of a cancellation application.
PROCESSING FareMarket The current status indicating that the cancellation application is being actively processed.
REQ_ASSIST FareMarket Request for supplementary documents from the customer to complete the cancellation process.
REJECTED FareMarket The cancellation application has been denied.
CANCELED FareMarket The cancellation application has been canceled.
REFUNDED FareMarket The successful completion of the cancellation process.

Note: For the detailed status transition process, visit this link Cancellation Status Flowchart.

Refund Category List

Code Scope Description
ORIGINAL_PAYMENT FareMarket Refundation in original payment type
AIRLINE_VOUCHERS FareMarket Airline Vouchers
OTHERS FareMarket Multiple methods (such as 1, 2 partial refundable, partial withdrawal)

Change Type List

Code Scope Description
VOLUNTARY FareMarket Voluntary
INVOLUNTARY FareMarket Involuntary
INFORMATION_UPDATER FareMarket Passenger information update
OTHERS FareMarket Other reasons

Change Reason List

Code Scope Description
FLIGHT_CHANGE FareMarket Flight change
FLIGHT_CANCEL FareMarket Flight cancel
OTHERS FareMarket Other reasons

Change Status List

Code Scope Description
PENDING_QUOTE FareMarket Pending for quotation
PENDING_CONFIRMATION FareMarket Pending for confirmation
QUOTE_CONFIRMED FareMarket Quotation confirmed
PROCESSING FareMarket Under processing
COMPLETED FareMarket Completed
REJECTE FareMarket Rejected
WITHDRAWN FareMarket Withdrawned
TIMED_OUT FareMarket Automatically cancelled if not processed for more than 30 minutes after PENDING_CONFIRMATION.
Author：AeroHub  Create time：2023-06-07 19:12
Last editor：SunKang  Update time：2025-10-27 17:02