Change Status Flowchart (Self-service Flow + Original Workflow)

1. How to Quote Change Fares Before Confirming a Change Request

1. Optional Self-service Search Step:
   • For partners using the self-service date change flow, use [SearchDateChangeOptions] to retrieve available flight options and pricing for the selected passengers, segments, and date.
   • The partner may then select one option using [searchId + routingKey + fareKey].
2. Submit a Change Request for Quote:
   • Use [SubmitChange] to submit your modification details (itinerary or passenger information).
   • If [SearchDateChangeOptions] was used, submit the selected [searchId + routingKey + fareKey] together with the updated segments.
   • If [SearchDateChangeOptions] was not used, partners may still submit the change request directly using the original pricing / quotation workflow.
   • The system will generate a unique change identifier with [Change Status: PENDING_QUOTE].
3. Retrieve and Verify Quote Results:
   • Use [GetChangeDetail] to monitor the [Change Status].
4. Confirm and Proceed:
   • Once you receive a satisfactory quote, use [ConfirmChange] to accept the fares and proceed with payment (if applicable).
   • This action will move the status to [Change Status: PROCESSING].

2. How to Manage and Track the Change Process

1. Submit Supporting Documents:
   • If the change requires identity verification (e.g., name correction), use [UploadAttachment] to upload the necessary documents files before [SubmitChange].
2. Track Real-time Status:
   • Continuously use [GetChangeDetail] to retrieve the latest status of your change request, from payment verification to final ticket reissuance.
3. Cancel the Request:
   • If you decide not to proceed, use [CancelChange].This is only invoked before [ConfirmChange]. Once the status reaches [PROCESSING] (sent to the airline), manual cancellation via API is no longer supported.
4. Receive Final Notification:
   • After the airline processes the change, the final result (Success/Fail/Timeout) will be pushed via [ReceiveChangeNotify].

Change Status Flowchart